Phones

The apartment phone number is 03 80 22 38 91

Phone charges

No charges for receiving calls.  Calls from the apartment phones to French & North American landlines and cell phones are free.  Calls to landlines in Germany, England, Australia and New Zealand are free.

However:

  • some local special numbers and international calls to some other countries are not free;
  • for free calls, there is a 3 hours/call limit - after 3 hours the call will trigger a charge;
  • for free calls, there is a 250 different numbers/month limit - after that limit has been reached, calls will trigger a charge.

Subsequent phone charges will be deducted from your damage deposit.

Click here for an exhaustive list of the countries that you can call for free - in the list fixe means landlines, mobile means cell phones

Voicemail

There should be a notification on the apartment phones, if there are voicemails or unanswered calls. To retrieve voicemails:

  1. Dial 3103 or 888
  2. Welcome message tells you how many new voicemail - nouveaux messages - and unanswered calls there are, then start playing them in a chronological order
  3. While you are listening or when the message is done, you can:
    • Press 1 to replay message
    • Press 2 to save message for 7 days
    • Press 3 to delete message
    • Press 4 to call back

If there are no new message, you'll be directed to voicemail main menu - please do not change any of the voicemail setting, merci :)

Troubleshooting

The phone connection is provided by the the Livebox modem router - the white box located in the TV cabinet in the living room.

If the phone connection is down, you should see a red light under the @ and/or phone symbols on the front of the modem router.

Restarting the modem router might fix the problem.  You can do so by using the On/Off switch on the left side of the router – see the O/I on the picture. Turn it off wait a few second and turn it on again.  It will take a minute or two for the modem to be reconnect.

modem-start.jpg

We do our best to ensure that the phone connection is available for our guests, but sometimes due to circumstances beyond our control - equipment failures, line malfunctions - the service goes down. As such we cannot guarantee this service but do promise to do everything in our power to rectify such issues as quickly as we can.