Guide to La Maison des Deux Clochers

Here is our practical guide for La Maison des Deux Clochers.  This is where you'll find all the information from how to use the phone to how to reset a breaker.

A few notes to help you navigate this section of the site:

  • On a desktop/laptop, navigate between the different sections of this guide using the menu on the left of the page.  On a cell phone, touch the + symbol located on the right side of your screen just above the section title, as shown on the picture below:

To get back to the main Guests Information page, use the Back to Guests Information page link posted at the bottom of all of this guide sections.

 

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Important Points

  • For everybody’s comfort and safety, La Maison des Deux Clochers a strict NO SMOKING policy.

  • Inside the wooden fence you can see from the door is your own private garden.  This is for your exclusive use. Garden furniture and a barbecue can be found in the cellar just under the passageway – these are also for your use and enjoyment.  Keys for cellar are on the key holder behind the wood front door.  Please store the furniture in there again before your departure.

  • The main circuit board and breaker is in the cellar - there is another smaller one in the kitchen near the ceiling.  Please familiarize yourselves with this right away so that you can find it in the event of a power outage (and in the dark!).  More info on how to reset a circuit breaker in this binder.

  • The toilet is linked up to a septic tank, so please throw down nothing but toilet paper and only use septic tank friendly cleaners.

  • Shutters should be locked in an “open” positions using little metal hooks mounted on the walls outside at the bottom of the shutters that you flip to hold them open.  Otherwise the breeze keeps closing them on you!  If it is very hot and you want to keep the house as cool as possible, keep the shutters closed during the warmest part of the day.

  • Garbage pick-up is every Thursday morning.  Make sure you get the garbage can located in the cellar on the street sidewalk on the left outside the passageway when facing the Church. More info on garbage & recycling in this binder.

  • There is about a one inch raise to the floor of the blue bedroom – be careful not to trip!  Also the kitchen door is very old and low – built for smaller revolutionary era people.  Watch your head!

  • You can store your luggage either in the staircase (open white door across from wooden entrance door) or downstairs in the cellar.

  • If you hear a thunder storm coming, completely unplug the internet box - and your computer if you have one plugged in - from the wall power, and also unplug the TV and DVD plugs and cables.

  • The couch folds out in a very comfortable double sofa bed.  Bed linens are in the small cabinet just across from the couch.

  • The water in Burgundy is very calcium rich – good for the vines but not so great for things like the kettle, coffee maker, and shower nozzle which all experience calcium build up.  Use pure white vinegar to combat this.  Leave the shower nozzle in a little bowl of vinegar for a half hour, or pour vinegar directly into the coffee maker / kettle and run through.  Rinse with clear water two times before using again.  Inexpensive and works like a charm!

 

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Reset a circuit breaker

If you lose electrical power, first check that it is not a problem from the electrical company by checking if there is power in the other houses in the neighborhood.

If only the house has lost power, you can reset it on the circuit breaker.  The main panel is located in the cellar just under the passageway (there is a smaller one in the kitchen near the ceiling) .  Note: there should be a flashlight on top of the main electrical panel.

Entrance to the cellar where the main circuit breaker is located.

Entrance to the cellar where the main circuit breaker is located.

Main electrical panel located in the cellar.

Main electrical panel located in the cellar.

 

The circuit breakers provide protection for each of the electrical circuits by stopping the flow of current if an overload or fault occurs.

Then check the main breaker – white box in left picture.  If there is no issues with the main breaker, it should be like in the picture.  Otherwise you may need to reset it by pressing the grey button.

                 Main breaker box

                 Main breaker box

A circuit breaker which has been tripped will usually be in the "OFF" position, like in the picture on the right.  However, sometimes the switch will not look like it has tripped and may appear as though it is in the "ON" position. If none of the breakers appear to be tripped, gently wiggle each one, the tripped breaker will usually feel looser than the other switches.

Locate the tripped circuit breaker and reset it by pushing it all the way to the "OFF" position and then back to the "ON" position. Often when you cannot reset the circuit breaker, it is because it must be turned all the way to the "OFF" position first.

If the circuit breaker trips again before you have turned anything on or plugged anything in, the breaker itself may need to be replaced.

If the circuit breaker trips after plugging in or turning on a device, that device may have a short or may be placing too much of a load on the circuit.

 

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Internet & WIFI

The internet and phone connection are provided by the the Livebox modem router, the white box located on the side table in the TV room.

WIFI login info:

  • Network Name (SSID):  2C
  • Password:  0380627705

If needed, you can also use the ethernet cable attached to the router to connect your compatible devices to the internet.

Troubleshooting

If the internet connection is down, you should see a red light under the @ on the front of the modem router.

Restarting the modem router might fix the problem.  You can do so by using the On/Off switch on the left side of the router - O/I switch on the picture below. Turn it off wait a few second and turn it on again.  It will take a minute or two for the modem to be reconnect.

modem-start.jpg

We do our best to ensure that the interenet & WIFI is available for our guests, but sometimes due to circumstances beyond our control - equipment failures, line malfunctions - the service goes down. As such we cannot guarantee this service but do promise to do everything in our power to rectify such issues as quickly as we can.

 

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Phones

The house phone number is 03 80 62 77 05

Phone charges

No charges for receiving calls.  Calls from the apartment phones to French & North American landlines and cell phones are free.  Calls to landlines in Germany, England, Australia and New Zealand are free.

However:

  • some local special numbers and international calls to some other countries are not free;
  • for free calls, there is a 3 hours/call limit - after 3 hours the call will trigger a charge;
  • for free calls, there is a 250 different numbers/month limit - after that limit has been reached, calls will trigger a charge.

Subsequent phone charges will be deducted from your damage deposit.

Click here for an exhaustive list of the countries that you can call for free - in the list fixe means landlines, mobile means cell phones

Voicemail

There should be a notification on the apartment phones, if there are voicemails or unanswered calls. To retrieve voicemails:

  1. Dial 3103 or 888
  2. Welcome message tells you how many new voicemail - nouveaux messages - and unanswered calls there are, then start playing them in a chronological order
  3. While you are listening or when the message is done, you can:
    • Press 1 to replay message
    • Press 2 to save message for 7 days
    • Press 3 to delete message
    • Press 4 to call back

If there are no new message, you'll be directed to voicemail main menu - please do not change any of the voicemail setting, merci :)

Troubleshooting

The phone connection is provided by the the Livebox modem router - the white box located in the TV cabinet in the living room.

If the phone connection is down, you should see a red light under the @ and/or phone symbols on the front of the modem router.

Restarting the modem router might fix the problem.  You can do so by using the On/Off switch on the left side of the router – see the O/I on the picture. Turn it off wait a few second and turn it on again.  It will take a minute or two for the modem to be reconnect.

modem-start.jpg

We do our best to ensure that the phone connection is available for our guests, but sometimes due to circumstances beyond our control - equipment failures, line malfunctions - the service goes down. As such we cannot guarantee this service but do promise to do everything in our power to rectify such issues as quickly as we can.

 

Back to Guests Information page →